Contact and Support
Contact DomainROC through official email, account tickets, abuse reports, and business inquiries.
Official channels
Official email: [email protected]
Service inquiries: [email protected]
Security disclosures: [email protected]
Abuse reports: [email protected]
Support tickets: log in and submit a ticket for order, payment, DNS, renewal, or transfer issues.
Service Response Times (SLA)
Customer Support Response: 24/7 online support ticket system. Support tickets receive a response within 10 - 30 minutes.
Manual Review Time: Orders requiring manual verification (e.g., Premium domains, restricted TLD qualifications, risk check) are processed within 1 business day.
Abuse Report Resolution: Initial assessment within 12 hours. Confirmed malicious threats (phishing, malware, C2) are acted upon and suspended within 24 hours.